A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
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1 | date | Requestor | Dept | Issue | Description | Resolved | Notes | |||||||||||||||||||
2 | Microsoft | All | Greg D, Jim F, Lisa, Michelle, Niko, Carol, Anna k, Gary S, Tony Z, 1-QL parts, Yordan, laptops | Replaced Niko, Michelle, Jerry, Gary S, greg D, | ||||||||||||||||||||||
3 | John | Parts | need 2nd monitor, mouse | Chris Rodriguez, parts counter needs mouse and 2nd monitor | ||||||||||||||||||||||
4 | 1/30/2020 | Joe | Sales | replace Pc | install new win 10 pc and programs | installed 1/30 | ||||||||||||||||||||
5 | 1/30/2020 | Ingrid | Acctg | new employee | set up email, team viewer, cant update desktop to recognize new employee mail account | 1/31 resolved to my knowledge | ||||||||||||||||||||
6 | 1/30/2020 | Srv Tech | Service | website blocked | gtacc opening tech hotline contacts | |||||||||||||||||||||
7 | 2/3/2020 | Greg D | Commercial | Mike L laptop | add VPN to Logan's laptop for upcoming work at home | |||||||||||||||||||||
8 | 2/3/2020 | Kim | Service | Old Monitors | ||||||||||||||||||||||
9 | 2/4/2020 | Kim | Admin | conference room connection, ethernet port out? | ||||||||||||||||||||||
10 | 2/4/2020 | Lisa | Acctg | new employee acctg Feb17th | new pc/workstation needed Viviana Gutierrez need Team viewer | |||||||||||||||||||||
11 | 2/4/2020 | Kim | Systems | jerry's PC replacement scheduled | Feb 17th- replace with new | |||||||||||||||||||||
12 | 2/5/2020 | Kim | Systems | Nicole Allen team viewer inop | Good Morning, I have been trying to log into team view but it says my credentials don't mach if you could reset my password and verify my user name. Thanks Nikki | |||||||||||||||||||||
13 | 2/6/2020 | Susan | Service | apps not working after upgrade | cdk, caffeine, other apps... especially shortcuts | install Adobe reader, caffeine, change defaults, | ||||||||||||||||||||
14 | 2/7/2020 | Susan | Parts | Marcus needs to Google Chrome added | Google Chrome needs admin password to add | |||||||||||||||||||||
15 | 2/11/2020 | Anna | Acctg | Documents outside of CDK will not print to excel or word | ||||||||||||||||||||||
16 | 2/11/2020 | Chris W | finance | microsoft office log in for corrupt file in email | Finance 7 needs office log in | gave log in fishbowl@mford01.onmicrosoft.com | ||||||||||||||||||||
17 | 2/11/2020 | Joe | Sales | Have Kims poems posted online - shes a writer !! | hahaha! | |||||||||||||||||||||
18 | 2/12/2020 | Anna | Acctg | jenny's laser printer | cannot print to 3rd tray for AP assist. driver issue | H drive- loaded driver 4100dn | ||||||||||||||||||||
19 | 2/12/2020 | Michelle | Acctg | install new win 10 pc and programs | cannot print to payroll printer, cdk issues and excel | replaced PC | ||||||||||||||||||||
20 | 2/13/2020 | janice | service | WC new laptop needs CDK | ||||||||||||||||||||||
21 | 2/13/2020 | John | Parts | Verify my "John Parts" folder is private in H drive | the H drive is a company Share drive, you should have a Parts drive | |||||||||||||||||||||
22 | 2/14/2020 | Susan | Service | Set up Remote Expert Pilot | opened case with netcomplete to create add'l SSID (wi-fi log in) to open up streaming for Pilot program only | |||||||||||||||||||||
23 | Kim | Systems | Set up new QL encoder for live stream | new device for consistency/ get it off my PC | ||||||||||||||||||||||
24 | 2/24/2020 | Steve | Systems | order arms for QL techs - lake park | steve said april opening now, due to flooring | |||||||||||||||||||||
25 | 2/24/2020 | kim | Systems | dual screen - Jim and Jim | ||||||||||||||||||||||
26 | 2/26/2020 | John | Parts | Chris Rodriguez, Brandon West, Rob Sennett | Default P.O. printer set up at Quick Lane. Emails and TeamViewer set up for all of them. | PRINTER ETA APRIL 15 | ||||||||||||||||||||
27 | 2/27/2020 | michelle | Admin | need download adobe DC | Priority task | |||||||||||||||||||||
28 | 2/28/2020 | Kim Taba | Admin | Michelle Cepeda update CDK access | Michelle needs access to Vero Beach in CDK | Vashtee assigned access | ||||||||||||||||||||
29 | 3/18/2020 | Anna | Acctg | Teamviewer | ||||||||||||||||||||||
30 | 3/24/2020 | Joe O | sales | cannot get lot camera to move to large screen | pull up lot cameras on joe computer, then move over to big computer, will not go | |||||||||||||||||||||
31 | 4/6/2020 | Glenda | Service | Needs CDK installed | Working from home with work pc needs CDK installed | Please call Glenda 561-662-0700 - She emailed Taba Sat & Mon by mistake | ||||||||||||||||||||
32 | 4/14/2020 | John | Parts | Brandon West needs TeamViewer installed in QL Parts | Brandon already has a login. Just needs it installed on PC | |||||||||||||||||||||
33 | 5/6/2020 | Anna | Acctg | brenda needs 2nd monitor | ||||||||||||||||||||||
34 | 5/14/2020 | Kim | Systems | CARMEN FINANCE PRINTER INOP | changed UUP- rebooted printer- working | |||||||||||||||||||||
35 | 5/26/2020 | Kim | Service | patrick would like Microsoft office - Excel | ||||||||||||||||||||||
36 | 5/29/2020 | Steve | Admin | new pc to install at his desk | ||||||||||||||||||||||
37 | 6/8/2020 | Kim | Admin | Spectrum data line is down, security cameras inop | called duane, says its spectrum, Spectrum says its Duane's router | |||||||||||||||||||||
38 | 6/9/2020 | Kim | Admin | scan salesman PC for malware- alot of emails being hacked | ||||||||||||||||||||||
39 | 6/9/2020 | Kim | Admin | move internet printer to fleet care | ||||||||||||||||||||||
40 | 6/10/2020 | Kim | Admin | Randy Mcd- replace Dell 3010 | pc running slow, move to top of list | |||||||||||||||||||||
41 | 7/20/2020 | kim | Systems | help Adele with payroll reports not printing after domain | ||||||||||||||||||||||
42 | 7/21/2020 | kim | Systems | Help tim change IP on printer and PC so it wasnt shared | ||||||||||||||||||||||
43 | 8/5/2020 | Anna | Acctg | May's teamviewer not working | can't connect to internet | |||||||||||||||||||||
44 | 9/2/2020 | Anna | Acctg | Outlook not working | outlook works for first hour or two and thats it | |||||||||||||||||||||
45 | 9/25/2020 | Anna | Acctg | Set up email, teamviewer and FMC login etc | Francisca Carvallo will be starting 10/12 | |||||||||||||||||||||
46 | 10/27/2020 | Anissa | Acctg | Left monitor not working. Screen flickers and not is black | I had to unplug it in order for it to stop flickering | |||||||||||||||||||||
47 | 10/27/2020 | Anissa | Acctg | Can't get into voicemail. Passcode was misplaced. | Tasha took care of this, 1111 is the setup pswd | |||||||||||||||||||||
48 | 2/15/2021 | elezar | Service | email for mtozzolina not working | after migration | |||||||||||||||||||||
49 | 2/15/2021 | steven parks | Commercial | form needed in cdk for commercial gap | ||||||||||||||||||||||
50 | 2/15/21 | Kim | Systems | oly laser still charged at higher $ after Doc cloud install | ||||||||||||||||||||||
51 | 2/15/2021 | justin R | Sales | accessories charged on CC need stk # to bill | ||||||||||||||||||||||
52 | 2/15/2021 | jerry | Finance | 3pa agreeements signed for all stores-Ford | ||||||||||||||||||||||
53 | 2/15/2021 | tim wells | Service | remove his name from serviceteam email acct | ||||||||||||||||||||||
54 | 2/16/2021 | lois | Finance | Val Sanchez email did not migrate | ||||||||||||||||||||||
55 | carlos | Commercial | order laptop | |||||||||||||||||||||||
56 | 2/16/2021 | Chris Sandefur | Sales | domain for jeff fox and email acct | ||||||||||||||||||||||
57 | 2/16/2021 | John | Parts | tire tool issues, printer, phone app | website spins on tire tool, printer shows offline, zulty app on phone? | Rob prefers his phone, Cleared print Q to see if that resolves issue, told him to call when tire tool inop so we could get BAC on the phone | ||||||||||||||||||||
58 | 2/16/2021 | john | Parts | robert kaiser log in stuff | domain, teamviewer, and CDK | all set up on new computer going back there. install today hopefully. | ||||||||||||||||||||
59 | 2/16/2021 | Kim | Systems | create Google Doc for all emails and email to controllers and IT | ||||||||||||||||||||||
60 | 2/18/2021 | Steve parks | Finance | cannot find for EGFC-150 | form is not in cdk form library. contacted Auto Trac Systems to send | |||||||||||||||||||||
61 | 2/18/2021 | Mario | Body Shop | Lori Ebner unable to work with new domain log in | CCC one and CDK inoperable | |||||||||||||||||||||
62 | 7/19/2021 | Greg D | Commercial | Secondary dealer code, Access for Ryan CDK and FMC | ||||||||||||||||||||||
63 | 7/19/2021 | cesar | set up email teamviewer for new SA | |||||||||||||||||||||||
64 | 7/19/2021 | kbb has website link to ddc site not remora | ||||||||||||||||||||||||
65 | 1/13/2022 | lois | Acctg | needs 2nd monitor for matt drew, she broke new one. | ||||||||||||||||||||||
66 | 1/17/2022 | Susan | Service | need 2 emails for mobile vans | ||||||||||||||||||||||
67 | 1/17/2022 | lois | Acctg | reinstate angie colon- going to work in kiss | ||||||||||||||||||||||
68 | 1/17/2022 | jerry | Systems | finish interview process for 2 candidates | ||||||||||||||||||||||
69 | 1/17/2022 | Carmen | Admin | cannot access shared drives, 3rd person in a week. | sent email to netcomplete | |||||||||||||||||||||
70 | 1/17/2022 | Used car | Used Car | upload new overlay into Vauto | ||||||||||||||||||||||
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