FREQUENTLY ASKED QUESTIONS
FORD PROTECT EXTENDED SERVICE PLAN
Q: When does coverage begin on New Ford Protect Extended Service Plans?
A: Coverage begins at the warranty start date and zero miles and expires at the earlier of the number of months purchased or the number of miles purchased.
Q: Are Ford Protect Extended Service Plans transferable to subsequent owners?
A: Yes, they are transferable. Transfer fees vary by state. If you are paying for the contract via the Installment Payment Plan (IPP), the IPP contract must be paid in full in order to transfer the plan coverage.
Q: Q: When can I purchase a New Ford Protect Extended Service Plan?
A: Plans must be purchased within the time and mileage of the New Vehicle Limited Warranty (the earlier of 3 years or 36,000 miles for Ford vehicles and 4 years or 50,000 miles for Lincoln vehicles).
FORD PROTECT PREMIUM MAINTENANCE PLAN (PMP)
Q: When does coverage begin on Ford Protect Premium Maintenance Plans?
A: Coverage begins at the warranty start date and zero miles and expires at the earlier of the number of months purchased or the number of miles purchased.
Q: Are Ford Protect Premium Maintenance Plans transferable to subsequent owners?
A: Yes, they are transferable. Transfer fees vary by state. If you are paying for the contract via the Installment Payment Plan (IPP), the IPP contract must be paid in full in order to transfer the plan coverage.
Q: When can I purchase a Ford Protect Premium Maintenance Plan?
A: Plans must be purchased within the time and mileage of the New Vehicle Limited Warranty (the earlier of 3 years or 36,000 miles for Ford vehicles and 4 years or 50,000 miles for Lincoln vehicles).
CONTRACT QUESTIONS
Q: If I choose an Installment Payment Plan (IPP), when will my payments begin?
A: The recurring due date is based upon the Ford Protect Extended Service Plan contract activation date. The first installment payment is typically due approximately 20 days after the Ford Protect Extended Service Plan contract activation, and subsequent payments will be due on the same day each month.
Q: Using the Installment Payment Plan, is there a website where I can view my account?
A: Yes, all customers utilizing the Ford Installment Payment Plan option are invited to create a user profile at www.payipp.com. Consumers can then manage their account online to change payment methods, access account information or edit their personal information.
Q: What if I have a question regarding my Installment Payment Plan (IPP) account?
A: Consumers can contact IPP customer service at 888-352-7901.
GENERAL QUESTIONS
Q: What is the difference between Ford Protect Premium Maintenance Plans (PMP) and Ford Protect Extended Service Plan mechanical coverage plans?
A: Ford Protect Extended Service Plans cover failure of covered components due to defects in material and workmanship and normal wear & tear are included. On covered repairs, you pay only the applicable deductible. Ford Protect Premium Maintenance Plans cover all scheduled maintenance as listed in the Owner’s Scheduled Maintenance Guide plus routine inspections and normal “wear and tear” items that require periodic attention. This is a prepaid plan, you pay nothing for covered services.
Q: Where can I go for service if I purchase a Ford Protect Premium Maintenance Plan or Ford Protect Extended Service Plan?
A: Ford Protect Premium Maintenance Plans and Ford Protect Extended Service Plans are honored at any Ford or Lincoln dealer throughout the U.S., Canada and Mexico.
Q: Why am I unable to purchase Ford Protect Extended Service Plan or Ford Protect Premium Maintenance Plan coverage for my vehicle online?
A: This may be because of a typo in the information you entered, your vehicle was recently purchased and is not in our system yet, or your
vehicle is not eligible for the plan you selected. However, you still may be eligible to purchase a Ford Protect Extended Service Plan or Ford Protect Premium Maintenance Plan. Contact our Ford Protect sales department at 800-367-3377 and one of our sales representatives can assist you.
