WOW!!! I had, hands down, the most amazing experience with this car dealer and every single person employed there that there is no way you will believe it unless you go and have it for yourself to understand where I’m coming from!! I had almost given up on walk up car dealerships. My husband, young son and I drove to multiple dealerships over the weekend after shopping online. We went home empty handed without a vehicle and with the worst taste in our mouths for car dealerships in general. One lied about the actual packages on the truck, it literally was not equipped as was stated online. BTW ..it’s been 4 days and the bogus listing is still live on the net. Another dealer had the truck priced low and we were considering when they tacked on almost $6000 in hidden dealer fees. Yet another was cryptic about the lending aspect, tried to talk us into the dealer only loans through the maker and then said ..”well, shop around some banks” …uhh isn’t that what you are supposed to be helping us do? I mean ..? We could but ..NEXT ..again!!! Then there was the last time I bought a car and it was a bait and switch situation where I signed all the docs for a lower interest rate and then they flipped it halfway through signing! Didn’t notice until my first bill ..crazy!!! Look ..I get it, this is a long review, but I have to have you understand where I was coming from when I pulled into Mullinax and it stated “no dealer fees” …I thought sure ..well ..let’s go again, I mean, I NEED A CAR. Unbelievable customer service! As soon as we came through the doors, we were asked by every employee if we needed helps and as soon as we said who we were looking for, it was like the sales people were all family and calling the other in to let them know we arrived. Mind you, I had called a day before and spoke to Chris, great guy and knowledgeable salesman, if you are looking for perfect, yes, I recommend! Chris White ..thank you!! So it was going great, clean place, everyone is friendly, management went out of their way to meet and greet between the paperwork. We had picked the car online and it looked even better in person. Well, let’s see what happens at financing right?!? It was going too good and I was looking for the ball to drop and some slime “real dealership price or fee” to slip in right at the finish line. I’m pleased to say, they didn’t drop the ball in financing and every penny they said online before driving up there to see the car didn’t waiver at all! NO HIDDEN FEES!! I know right? Cesar was such a pleasure to close the deal with in financing. He was professional, very patient(oh I combed that contract) and honestly just a breath of fresh air. Buying a car used to give me the worst anxiety! I had given up on dealerships and thought, well it’s time for a car, put on your ammo, it’s WAR and the dealership is the enemy. At Mullinax, it’s not like that! I spent my time after driving 3 hours from Apopka to Tarpon Springs with my gorgeous new truck, exhausted from the whole hunt ..,but I wanted to get this review out asap! No joke, go and see the difference for yourself! I would drive further for this type of customer care! FIVE STARS Mullinax!! ?? ?? ?? ?? ??
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