No surprises in the negotiation. Everything like clockwork just like when I had my car purchase from here before. My salesman Dan kept me apprised in the order process and offered advice on speeding up the process. The finance manager was cordial and helpful with zero pressure. Can’t get better! Edit. I can’t seem to find away to start a separate google review, so I’ll add it to the first. If the IT moderator can edit this into a separate review, I’m fine with that. Anyways, another 5 star review for Mullinax, this time for the Service department. A couple months ago I was packing my truck for a long trip to Washington DC area of Virginia for my granddaughter’s birthday party. When I got into the truck to move it a few feet forward it wouldn’t start— nothing not even a click. ( I had just moved it an hour earlier— now nothing— except a big warning to get off the road??? Plus a possible battery issue? I have a ‘21 F150 Hybrid. I wasn’t sure what battery. I tried to jump it and charge it w/o success. I was getting nervous since I was leaving in about 36 hours on the trip. So I called for a tow to the Mullinax Service Dept. When I got to service, I let Patrick Turner and Ariel Santiago know the difficulty I was having. By now it is 6 pm Monday. I have to leave 8 am Wednesday. It was a couple weeks before they can work me in. So my 2nd priority was to get a rental vehicle using my Ford ESP enhanced rental warranty. Not just any vehicle. I needed the biggest Expedition possible by Tuesday so I can repack it with everything that was in my truck bed. Both guys looked at each other like I had asked for a miracle. Well I got a call from Ariel early Tuesday and he and Patrick had tracked down exactly what I needed and it would be at the rental dealer by 1 pm on Tuesday. So I was able to pack and leave by Wednesday 8 am and got to my granddaughters party in time. Meanwhile Ariel was taking care of my truck while I was gone giving me updates. After it was fixed, Ariel gave it a test drive to make sure all was fine. Two weeks later when I arrived at the dealer, Ariel said he would return the rental so he gave me my truck keys and I gave him the Expedition rental car keys and I was heading back home. Can’t believe how easy that was. That was truly a great effort to track down exactly what I needed for the rental, and maintain contact with the techs to insure the completion of my truck while I was 1000 miles away for the 2 week period. Thanks again to Ariel and Patrick.
